← Back to Home

Refund Policy

1. Free Services

Currently, all SimpleSweets France services are provided free of charge, including:

• Recipe collection download
• Newsletter subscription
• Website access and content
• Baking tips and tutorials

Since these services are free, no refunds are applicable or necessary.

2. Future Premium Services

Should we introduce paid services in the future, the following refund policy would apply:

2.1 Digital Products

• Premium recipe collections: 30-day money-back guarantee
• Video tutorials: 14-day refund period
• Subscription services: Prorated refunds for unused periods

2.2 Refund Conditions

Refunds would be granted under these conditions:

• Request made within the specified time period
• Proof of purchase provided
• Legitimate reason for dissatisfaction
• No excessive downloading or usage

3. EU Consumer Rights

In compliance with EU Consumer Rights Directive, French residents would have:

• 14-day cooling-off period for online purchases
• Right to cancel digital contracts before download begins
• Right to full refund if services not provided as described
• Protection against faulty digital content

4. Refund Process

For any future paid services, our refund process would include:

• Email request to refunds@simplesweets-france.com
• Review within 5 business days
• Processing time of 5-10 business days
• Refund to original payment method

5. Non-Refundable Items

The following items would not be eligible for refunds:

• Services consumed or downloaded after the refund period
• Custom recipe consultations after delivery
• Physical products after successful delivery (unless defective)

6. Partial Refunds

Partial refunds might be considered for:

• Subscription services (prorated amounts)
• Bulk purchases with partial consumption
• Technical issues affecting service quality

7. Dispute Resolution

If you're unsatisfied with our refund decision:

• Contact our customer service team for review
• Use alternative dispute resolution services
• Refer to French consumer protection authorities
• Seek resolution through competent French courts

8. Contact for Refunds

For any refund-related inquiries:

SimpleSweets France
Email: refunds@simplesweets-france.com
Customer Service: support@simplesweets-france.com
Address: Paris, France

9. Policy Updates

This refund policy may be updated to reflect new services or legal requirements. Changes will be posted on this page with an updated effective date.

This policy complies with French consumer protection laws and EU regulations.